Business texting
Talk to customers by text, and keep every conversation.
Customers text your business number and your team answers from a web inbox. Send reminders, confirmations and alerts, and pick up any conversation where a colleague left it.
Features
What your team can do
Two-way conversations
Every reply lands in your inbox, threaded by contact, so nobody answers the same question twice.
Reminders and confirmations
Schedule appointment reminders and ask people to confirm or reschedule by replying.
Alerts and notifications
Tell people when an order ships, a service is due or something changes.
Automatic replies
Answer common questions, out-of-hours messages and keywords automatically.
Contacts and groups
Keep contacts in groups, import them from a spreadsheet, and text a group in one step.
Customer service by text
Let customers ask for help, a call back or information by text instead of waiting on the phone.
Text from where you already work
In the web app
Send and reply from any browser. No software to install.
From your email
Text a number from your email and get replies as email. Email to text
From your own system
Send and receive through the API. SMS and MMS API
Business texting questions
Which number do customers text?
A local number, a toll-free number or your existing business landline, text-enabled. Compare business numbers.
Can several people answer?
Yes. Your team shares the inbox, so a conversation can be picked up by whoever is free.
Can I send to other countries?
Yes, to many countries. See international SMS for what changes outside the US and Canada.